Legal

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Modern slavery is a crime resulting in an abhorrent abuse of the human rights of vulnerable workers. It can take various forms, such as slavery, servitude, forced or compulsory labour and human trafficking. The Company has a zero tolerance approach to modern slavery and is committed to acting ethically and with integrity and transparency in all of its business dealings and relationships and to implementing and enforcing effective systems and controls to ensure that modern slavery and human trafficking are not taking place anywhere within either its own business or in any of its supply chains, consistent with its obligations under the Modern Slavery Act 2015. The Company also expects the same high standards from all of its suppliers, contractors and other business partners and, as part of its contracting processes, it includes specific prohibitions against the use of modern slavery, and expects that its suppliers will in turn hold their own suppliers to the same standards. Identifying potential victims of modern slavery can be a challenge because the crime can manifest itself in many different ways. There is a spectrum of abuse and it is not always clear at what point, for example, poor working practices and lack of health and safety awareness have become instances of human trafficking, slavery or forced labour in a work environment. In addition, some suppliers may go to great lengths to hide the fact that they are using slave labour. However, the Company accepts that it has a responsibility through its due diligence processes to ensure that workers are not being exploited, that they are safe and that relevant employment, health and safety and human rights laws and standards are being adhered to, including freedom of movement and communications. This policy applies to all individuals working for the Company or on the Company’s behalf in any capacity, including employees, directors, officers, agency workers, volunteers, agents, contractors, consultants and business partners. Responsibility for the policy The board of directors has overall responsibility for ensuring that this policy complies with the Company’s legal and ethical obligations. Jackie Williams has day-to-day responsibility for implementing this policy, monitoring its use and effectiveness and auditing internal control systems and policies and procedures to ensure they are effective in preventing or remediating the risk of modern slavery. They are also responsible for investigating allegations of modern slavery in the Company’s business or supply chains. Line managers are responsible for ensuring that those reporting to them understand and comply with this policy. Compliance The prevention, detection and reporting of modern slavery in any part of the Company’s business or supply chains, whether in the UK or abroad, is the responsibility of all those working for the Company or under the Company’s control. You are required to avoid any activity that might lead to a breach of this policy. If you believe or suspect a breach of or conflict with this policy has occurred or may occur, you must notify your line manager or report it in accordance with the Company’s Disclosures in the Public Interest Policy. You are encouraged to raise concerns about any issue or suspicion of modern slavery in any part of the Company’s business or supply chains as soon as possible. If you are unsure about whether a particular act, the treatment of workers or their working conditions within any of the Company’s supply chains constitutes any of the various forms of modern slavery, please raise it with your line manager. You can also contact the government’s Modern Slavery Helpline on 0800 0121 700 for further information and guidance on modern slavery. The Company aims to encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken. The Company is committed to ensuring no one suffers any detrimental treatment or victimisation as a result of reporting in good faith their suspicion that modern slavery is or may be taking place in any part of its business or in any of its supply chains. Training and communication Regular training on this policy, and on the risk that the business faces from modern slavery in its supply chains, will be provided to staff as necessary, so that they know how to identify exploitation and modern slavery and how to report suspected cases. The Company’s zero tolerance approach to modern slavery must be communicated to all suppliers, contractors and other business partners when entering into new or renewed contracts with them. Breach of the policy Any employee who breaches this policy will face disciplinary action, up to and including summary dismissal for gross misconduct. The Company may terminate its commercial relationship with suppliers, contractors and other business partners if they breach this policy and/or are found to have been involved in modern slavery. 

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;

• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at JACKIE@theitcentre.org.uk 

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

You may request details of personal information which we hold about you for which a small fee will be payable. If you would like a copy of the information held on you, please write to:  The IT Centre, Community Centre, Cotton Street, Castle Douglas, DG7 1AJ. The Person responsible for data protection within our organisation is: Jackie Williams.

If you believe that any information we are holding on you is incorrect or incomplete, please write or send an email as soon as possible. We will promptly correct any information found to be incorrect. 

Some of your data may also be stored securely by Google Ireland, and is subject to the Google Terms of Service and Privacy Policy. 

The IT Centre’s philosophy is to resolve and refurbish, and to this end we will strive to repair faulty goods before offering a replacement.

Return Policy

It is important that our customers are fully satisfied with their purchases. As such we are proud to offer the following return, repair and/or refund options:
– An item in complete working order may be returned at the customer’s discretion for a full refund within 30 days of purchase, provided it is returned in the same condition in which it was purchased and is accompanied by a receipt.
– As repair is our philosophy, The IT Centre will always offer to repair or replace any item that is faulty or not fit for purpose. Alternatively, any item that is deemed to be faulty or not fit for purpose may be returned to The IT Centre with a receipt of purchase for a full refund.
– Any item returned to The IT Centre without a receipt of purchase may be repaired or exchanged at the Manager’s discretion.
– Refunds on delivery will only be offered if the item received was faulty or not fit for purpose. The faulty item will also be collected at no cost.

Warranties for Computers and IT Hardware

All of our computers are fully refurbished by experienced technicians and are sold with a 12-month limited warranty, which covers all mechanical faults.

The warranty does NOT cover:
– Software issues
– Damage due to wear and tear
– Damage from poor maintenance, eg not using free check-up, failing to keep equipment clean, etc
– Accidents or tampering
– Battery issues

In all cases where fault is covered by the warranty, we will make every effort to fix the problem. Where this is not possible, we will offer a replacement item to a similar specification. For returns and refunds, see above.

Cost of Delivery and Collection:

Items purchased through our online shop are offered Royal Mail Tracked 24 anywhere on UK mainland, paid for by the purchaser.
Items can also be collected direct from our Refurbishment Suite for free, between Tuesday-Thursday 10am-3pm